Private Pottery Events

Cancellation Policy

Cancellation & Studio Policies Firing Disclaimer Pottery pieces may crack or break during the firing process. PotteryLab is not responsible for any damage, and no refunds, credits, or replacements will be provided. ⸻ Courses • All courses and gift cards are non-refundable. • Rescheduling requires a minimum of 7 days’ notice. • Missed classes are non-refundable. Make-up Classes: • 8-week course: Maximum of 2 make-up classes with at least 7 days’ notice. • 4-week course: Maximum of 1 make-up class with at least 7 days’ notice. • Each approved make-up class is subject to a $30 fee. • No make-up classes are available for Wheel Throwing, Date Night, Specialty Workshops, or After-School Programs. Payment Policy: • If a payment fails or a credit card is declined, a $30 processing fee will be charged. ⸻ Memberships • A minimum 3-month commitment is required. • No cancellations or freezes are allowed within the first 3 months. • Memberships may be frozen once per year. • A minimum of 1 month’s written notice is required for cancellation. • If a payment fails or a credit card is declined, a $30 processing fee will be charged. • Membership fees will continue to be charged until all personal belongings have been removed from the member’s storage shelf and the shelf has been completely cleared and vacated. ⸻ Private Events Booking & Payment: • A 40% non-refundable deposit is required to secure your booking. • Full payment must be completed 4 business days prior to the event. Cancellations: • Deposits are non-refundable. • No refunds will be issued once full payment has been made. Date Changes: • One reschedule is permitted with at least 9 days’ notice and is subject to availability. Arrival: • Guests may arrive up to 15 minutes before the event. • Guests are expected to leave promptly at the scheduled end time. • Additional time is subject to availability and approval. Overtime Policy: • Any additional time beyond the scheduled event will be charged at $150 per hour. Alcohol Policy: • Wine and light alcoholic beverages are permitted with prior approval. • A $150 corkage fee applies. Guest Count: • A minimum of 8 guests is required. • No refunds will be provided for absent guests. • Additional guests must be paid for on-site.